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Welcome to the GO Shop!

SHIPPING POLICY

Rack & GO will get your product to you quickly. With one of the largest inventories in the business, Rack & GO is able ship over 90% of all orders within one business day.

As our name indicates our goal is to get your car Racked and on the Road FAST, so you can get out and GO enjoy the Open Road. Rack & GO offers a full range of expedited UPS shipping options at a lower cost then most of our competitors on all regularly shipped items. Rack & GO uses UPS GROUND to ship all regular sized orders within the continental United States, unless otherwise specified. For the non-contiguous states (includes Alaska, Hawaii & Puerto Rico) and PO boxes (including all military addresses), Rack & GO uses UPS Freight or USPS depending on what is available and what is most cost effective and time sensitive for you. USPS deliveries are open to additional shipping charges. In all cases the customer will be contacted to approve these charges before processing.

Shipping via UPS Ground is free to destinations within the continental United States for all orders over $150.00, with exceptions noted below:

  • Certain specialty items including most conduit cases, work boxes and Pro equipment incur additional shipping charges, which are noted on the product detail pages.
  • In situations where the additional shipping is not noted in the product, one of our Open Road Team Specialists will contact you prior to shipment of your order.
  • A shipping charge of $9.00 is applied to orders totaling less than or equal to $150.00.
  • There is an additional shipping charge of $45 - $99 to ship cargo boxes to most destinations within the continental US (some exceptions may apply and result in higher shipping charges - if so you will be contacted prior to processing your order).

Rack & GO is scheduled for UPS pick-up: 9:00am - 4:00pm EST, Monday to Friday. Orders for in-stock items placed outside of this window will ship at the next available scheduled pick-up time. If an order cannot wait until the next day to ship UPS Ground, call one of our Open Road Team Specialists and ask about our "expedited" delivery for a small handling fee starting at $9.99 at 866-517-RACK. All non-ground UPS shipping costs are calculated based on package weight and item dimensions. Rack & GO reserves the right to adjust this cost, with the customers consent, for oversized packages or due to information that was entered incorrectly by the customer. Items that are oversized or shipped directly from the manufacturer may take longer than the approximated shipping times.

Rack & GO's warehouse is currently located in Westchester County, NY. Below is a list of approximate shipping times, weather permitting, from our warehouse direct to you:

  • ME, VT, NH, MA, RI, CT, NY, NJ, DE, PA, MD, VA, WV, D.C.: 1-2 DAYS
  • NC, SC, GA, FL, LA, TN, KY, AL, MS, AR, OH, IL, IN, MI, IA, MN, WI, MO: 2-3 DAYS
  • CA, OR, WA, MT, ID, ND, SD, CO, UT, NV, WY, AZ, NM, TX, KS, NE, OK, IA, MO: 3-5 DAYS
  • AK, HI and PR 5+ DAYS

After placing an order through RackandGo.com or by phone on our toll free line: 866-517-RACK, you will receive an order confirmation email immediately. Once one of our Open Road Team Specialists has had the opportunity to process, pack and ship your item you will receive a Tracking Number via email so that you can track the status/location of your package and estimated time of delivery.

IN-STORE PICKUP POLICY

  • Pick up your order at Rack & GO and save on SHIPPING. Some restrictions apply*.
  • No shipping charges, even for in-stock oversize items. Excluding trailers and special orders.
  • Packages won't sit outside your door if no one is home.
  • Get your order today... No waiting around for delivery!
  • Preview your product before you buy or compare/demo similar products on our show room floor.
  • Have "Peace of Mind" and let one of our Open Road Team Specialists assemble and install your rack system or carrier accessory, walk you through proper use and make sure that you are Good to GO!
  • Take advantage of one of our on-site services including our 25-Point Road Trip Safety Inspection or Green Car Detailing before you hit the Road.


* Must order ahead online or phone in your order at your local store. Free shipping on oversized items applies to in-stock products only and does not apply to special orders. Please ask your Open Road Team Specialists when placing your order or confirming your in-store pickup,

XPress Service or Location

With a goal to service the entire tristate area, Rack & GO is opening up more Xpress locations than ever before!

We understand you have to much to do between picking up the kids and packing for the mountain or the beach. We here at Rack & Go feel your pain and offer our Xpress Service. Choose any rack system or accessory from us over the phone or online and we will meet you at one of our satellite Xpress locations or at your home or business and install it for you on the spot.